AMFI registered Mutual fund & SIF Distributor
APMI Registered PMS Distributor

Escalation Matrix

CUSTOMER COMPLAINT HANDLING PROCESS & ESCALATION MATRIX

Name of the LLP: Jasraj Finserv LLP      ARN No.: ARN-303517

Process Overview

When a client contacts us via email, phone, or WhatsApp regarding any complaint, the issue is first logged as a task in our CRM system to ensure proper follow-up. The matter is reviewed and, where required, escalated to the concerned AMC / RTA and followed up until resolution.

Escalation Matrix

Level Escalation Point Responsibility Contact Details (Mobile / Email) Mode of Escalation Timeline
Level 1 Initial Complaint Receipt Relationship Manager
(Operation Team – Hiral Jakharia)
Mobile: 9967836999
Email: support@jasrajfinserv.com
Email / Phone Call / WhatsApp
(logged as a task in CRM)
(as displayed in our mobile application)
Acknowledged & resolved within 7 working days
Level 2 Internal Review & Resolution Broker
Jasraj Finserv LLP
(Designated Partners – Jasmin Bhanushali)
Mobile: 9869038884
Email: jasmin@jasrajfinserv.com
Direct review & coordination with client Resolved within 7 working days