Escalation Matrix
Name of the LLP: Jasraj Finserv LLP ARN No.: ARN-303517
When a client contacts us via email, phone, or WhatsApp regarding any complaint, the issue is first logged as a task in our CRM system to ensure proper follow-up. The matter is reviewed and, where required, escalated to the concerned AMC / RTA and followed up until resolution.
| Level | Escalation Point | Responsibility | Contact Details (Mobile / Email) | Mode of Escalation | Timeline |
|---|---|---|---|---|---|
| Level 1 | Initial Complaint Receipt |
Relationship Manager (Operation Team – Hiral Jakharia) |
Mobile: 9967836999 Email: support@jasrajfinserv.com |
Email / Phone Call / WhatsApp (logged as a task in CRM) (as displayed in our mobile application) |
Acknowledged & resolved within 7 working days |
| Level 2 | Internal Review & Resolution |
Broker Jasraj Finserv LLP (Designated Partners – Jasmin Bhanushali) |
Mobile: 9869038884 Email: jasmin@jasrajfinserv.com |
Direct review & coordination with client | Resolved within 7 working days |
AMFI registered Mutual fund Distributor | ARN - 303517 | Date of initial registration: 07/08/2024 | Current validity: 07/08/2027
AMFI Registered SIF Distributor | ARN-303517 | Date of Initial Registration: 20/08/2025 | Current Validity: 29/07/2028
APMI Registered PMS Distributor | APRN01455 | Date of Initial Registration: 13/03/2023 | Current Validity: 12/03/2029
For any Grievance: 9869038884 | Email id: jasmin@jasrajfinserv.com